Privacy Policy

Welcome to Oneato platform (hereinafter referred to as the ‘Platform’) available at www.oneato.in.

We at Oneato value your trust and are committed to maintaining the highest standards of secure transactions and customer information privacy. Please take a moment to review our updated Privacy Policy, which outlines our practices regarding the collection, use, and protection of your personal information.

This Privacy Policy is subject to change, and we reserve the right to modify it at any time without notice. To stay informed about any changes, we recommend reviewing this policy periodically.

By accessing and using our Platform, you acknowledge and agree to comply with the terms and conditions of this Privacy Policy. Acceptance of this Privacy Policy is a mandatory requirement for accessing and using our Platform.

Please read the following sections to understand how we collect, use, and protect your information:

1. COLLECTION OF YOUR INFORMATION

Suggested text: When you use our Platform, we may collect and store information that you provide to us from time to time. While you can browse the Platform without revealing personal information, once you provide us with your personal details, you are no longer anonymous to us. We may indicate which information is required and which is optional. You always have the choice not to provide certain information by avoiding specific services, products, or features on the Platform.

We may collect information about your buying behavior, preferences, and other data you choose to share on our Platform. This information is used for internal research on user demographics, interests, and behavior to better understand, protect, and serve our users. Such data is aggregated and analyzed for insights. It may include details such as the URL you came from or went to, your browser information, and your IP address.

We collect personal information (e.g., email address, delivery address, name, phone number, credit card/debit card information) when you create an account or make transactions on our Platform. Some sections of our Platform require registration, and your contact information may be used to send you offers based on your previous orders and interests.

If you choose to post messages on our message boards, chat rooms, or provide feedback, we will collect that information for dispute resolution, customer support, and troubleshooting.

Additionally, if you send us personal correspondence, such as emails or letters, or if third parties provide information about your activities on our Platform, we may collect and store this information.

We also collect information related to your transactions on our Platform and on third-party partner platforms. When a third-party partner collects your personal information directly, their privacy policies will govern your data handling. Oneato is not responsible for the privacy practices of third-party partners.

Certain third-party business partners are integrated into our Platform. If you use their products or services, you may be redirected to their websites or applications and governed by their privacy policies. Please review their privacy policies before sharing information.

2. USE OF DEMOGRAPHIC/PROFILE DATA/YOUR INFORMATION

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

We use your personal information to provide the products and services you request. We may also use your information to market to you but will offer the option to opt-out. Your data is used to assist sellers and business partners in order processing, dispute resolution, customer support, security, payment collection, and more. It is also used to inform you about offers, products, services, and updates, and to customize your experience. Your information is utilized for fraud detection and prevention, enforcement of our terms and conditions, and other purposes disclosed when information is collected.

With your consent, we may access your SMS, contacts, location, and device information. We may also request additional details, such as PAN, GST Number, Government-issued ID cards/number, and Know-Your-Customer (KYC) data for various purposes. Not providing consent may affect your access to specific products or services.

We collect demographic and profile data to improve our offerings and conduct research. We may use your IP address for server diagnostics and to gather broad demographic information.

You may be invited to participate in optional surveys, which may request personal and demographic information to tailor your experience on our Platform.

3. COOKIES

We use cookies and similar data collection methods on certain Platform pages to analyze web page flow, measure the effectiveness of promotions, and enhance trust and safety. Cookies are small files that do not contain personal information. Certain features require cookies to operate, and you may be prompted to enter your password less frequently.
 
Both session and permanent cookies are employed, and third-party cookies may be encountered on some Platform pages.

4. SHARING OF PERSONAL INFORMATION

 We may share personal information with our corporate entities and affiliates to provide products and services, including deferred payment options through lending partners. Such entities may share your information with their affiliates, business partners, and third parties for offering products and services, and may market to you unless you opt out.

Personal information may be disclosed to third parties, including sellers, business partners, to fulfill orders, enhance the customer experience, resolve disputes, collect payments, comply with legal obligations, conduct research, and more. We do not share personal information for third-party marketing and advertising without your consent.

We may disclose personal information when required by law or to respond to legal processes, law enforcement agencies, third-party rights owners, or in the interest of protecting users’ rights, property, or safety.

5. LINKS TO OTHER SITES

 Our Platform may contain links to other websites or applications that may collect personal information. We are not responsible for the privacy practices or content of linked websites.

6. SECURITY PRECAUTIONS

We maintain physical, electronic, and procedural safeguards to protect your information. When accessing your account, a secure server is used. Users are responsible for safeguarding their login and password records.

7. CHOICE/OPT-OUT

Users can opt-out of non-essential communications (e.g., promotional, marketing-related) after registering an account.

8. ADVERTISEMENTS ON PLATFORM

 Third-party advertising companies may serve ads when you visit our Platform. They may use information about your visits to this and other websites to provide advertisements related to your interests.

9. CHILDREN INFORMATION

Our services are available to persons who can legally contract under the Indian Contract Act, 1872, and we do not knowingly collect personal information from individuals under 18 years of age. If you are under 18, you must use the Platform under adult supervision.
 

10. DATA RETENTION

We retain personal information as required by applicable laws, no longer than necessary for the purpose of collection, or as mandated by law. We may continue to retain data in anonymized form for research purposes.
 

11. YOUR CONSENT

By using our Platform and providing your information, you consent to the collection, use, storage, disclosure, and processing of your information on the Platform as outlined in this Privacy Policy. If you provide personal information about other individuals, you represent that you have the authority to do so and permit us to use the information accordingly.
 

12. CHANGES TO THIS PRIVACY POLICY

This Privacy Policy is subject to change, and we may update it to reflect changes in our information practices. Significant updates will be communicated through the “last updated” date, notifications on the Platform, or email, as required by law.
 

13. CONTACT INFORMATION

If you have any questions, concerns, or complaints about the collection or use of your personal information as described in this Privacy Policy, please contact us:
 
Contact No: +91 75997 53575
 
 
Thank you for entrusting Oneato with your privacy. We are committed to safeguarding your information and providing you with an exceptional experience on our Platform.

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