Returns:

We are dedicated to ensuring the utmost quality in every order we send your way. From meticulous sorting and grading to precise processing, roasting, and packaging, our commitment to quality shines through every step, adhering to strict quality assurance standards.

Should you need assistance or have concerns, you can reach us at 9458262442 or send us an email at wecare.oneato@gmail.com.

For us to promptly assist you, kindly provide your order ID, images displaying any product damage, and the batch number. Please make sure that the items you intend to return are still in their original packaging. Returns for damaged goods can be initiated within 48 hours of order receipt.

Delivery Times for Free Shipping:

The varying delivery times for items shipped with our free shipping option may raise questions. These delivery times are influenced by several factors, such as the warehouse location from which your order is dispatched, the inclusion of perishable items, and more. Regardless of these variables, we strive to ensure your treats reach you as swiftly as possible.

Cancellation Policy:

If you have a change of heart, you can easily log into your account and cancel your order on the same day. In the event of any other circumstances, please reach out to us at wecare.oneato@gmail.com, and we will promptly guide you through the process.

Please note: Orders that are pending shipment can be canceled, and the refund will be processed within 7 working days.